One U.S. City reported that 45 of 163 surveillance cameras were not operational. The City paid an integrator for a maintenance contract; however the City did not find the integrator at fault. The City Information Technology Bureau was tasked with relaying any operation issues to the Integrator. Is this a failure to communicate or a system incapability? Neither, DETECT SMART is the answer.
Preservation and quality of recorded video are at the core of a reliable Municipal-Wide IP Surveillance system. It is not that a failure occurs, but it is starting the time clock of MTTR (Mean Time To Repair) that is critical.
Mean Time Between Failure
Mean Time Between Critical Failure
Mean Time To Repair
DETECT SMART keeps a finger on the pulse of a municipal surveillance system. DETECT SMART not only assures the health status is known, but is a portion of the LEVERAGE support strategy to ensure high uptime and reliability